Frequently Asked Questions

We accept various payment methods, including credit cards, debit cards, and secure online payment options through PayFast. Your transactions are encrypted and secure, ensuring a safe and smooth checkout process.

At Soha’s Fabrics, we prioritize your satisfaction with every purchase. Our refund and returns policy is designed to offer a hassle-free solution. Please review the following guidelines for a smooth experience:

Returns are accepted within 7 days of the original purchase date.

To qualify for a return, the item must remain unused, in its original packaging, and in pristine condition. Any item showing signs of use, damage, or alteration may not be eligible for return.

To start the return process, kindly reach out to our customer service team within the designated return period. Please have proof of purchase, such as an order number or receipt, available for processing.

Return shipping expenses are the responsibility of the customer unless the return results from an error on our part or a defective product.

Upon receipt and inspection of your return, we will promptly notify you regarding the approval or denial of your refund request. Approved refunds will be processed back to the original payment method within 1-7 business days.

Certain items may not qualify for return or refund.

Should you wish to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. Exchanges are subject to availability and may involve additional shipping costs.

In the event of receiving a damaged or defective item, please contact us immediately for a replacement or refund. We may request photographic evidence of the damage or defect to facilitate your request.

Items labeled as “final sale” or “clearance” may not be eligible for return or refund unless received in a defective or damaged condition.

For any inquiries or concerns regarding our refund and returns policy, feel free to reach out to our customer service team. We are committed to ensuring a positive shopping experience for you. Thank you for choosing Soha’s Fabrics.

The delivery duration may fluctuate based on geographical location and the chosen shipping method.

Our shipping fees are determined by the parcel’s weight and destination. Customers will be notified of the applicable shipping charges during checkout.

We present both standard and expedited delivery options for our customers’ convenience. The preferred delivery method can be selected during the checkout process.

Once the order is dispatched, customers will receive tracking details to monitor the shipment’s progress using the provided tracking number.

Certain products may be subject to shipping constraints due to size, weight, or legal stipulations, which will be explicitly mentioned on the product page.

Customers are accountable for furnishing precise shipping details. We disclaim responsibility for orders shipped to inaccurately or incompletely provided addresses.

Should any delivery issues arise, promptly reach out to us for assistance in resolving the matter.

We will keep customers informed about any alterations or delays in their shipping status.

Once a package is successfully delivered to the customer’s specified address, we relinquish liability for any subsequent loss or theft. In such instances, customers should communicate directly with the shipping carrier to initiate a claim.